I have an eCommerce that is in the process of implementation (www.tiendamedicauca.com), it is created in prestashop and I must add the free SSL certificate provided by the hosting provider (inmotion hosting), I contacted inmotion support and they notified me that the process had already been carried out and that it should not take more than 20 minutes, however, 6 hours have passed and it still has not been activated.
I was reading and it says that it may be because of the security plugins in the content management system. Can you please help me to know where these plugins are? because it says that I should disable them temporarily while the process is done.
I appreciate your help.
there is little information about the problem. Have you checked in Preferences -> Settings if you have the "Enable SSL" control enabled?